Empower Your Service Workflow with Personal, Streamlined Video

CDS for Service is the streamlined video workflow that creates faster repair order generation, increased order totals, and transparent repair recommendations customers can approve with a tap.

Why Covideo Dealer Services for Service?

Speed up RO approvals
Elevate accepted repair recommendation rate
Increase service upsells
Complete more ROs with quicker turnaround
Boost service department revenue
Enhance customers' satisfaction

How CDS for Service works:

One tap…

…and your expert technicians can record a video transparently explaining repair recommendations to your customers.

65% of people who took their vehicle in for service first heard about the service center through video, according to Google. Connect with your customers where they prefer.

Covideo Dealer Services -Service - step 2

One click…

…and your skilled advisors can approve or deny technician videos sent automatically for review, ensuring the video quality and explanation meet your service department’s standards and your customers’ needs.

A Cox Automotive study found 70% of vehicle consumers who purchased or leased from a dealer did not return for service over the next year–the equivalent to $266 billion in annual lost revenue across all franchise dealers. Delight your customers and maintain their loyalty.

Covideo Dealer Services -Service - step 3

One more click…

...and advisors can share the video via email or text (SMS) with customers, along with a full quote and recommended repair order line items.

According to Auto News, DIY auto stores and service departments have seen more than 30% growth in foot traffic just from January 2022 to April 2022 alone. Keep customers in-house with an elevated service experience.

Covideo Dealer Services -Service - step 4

One view…

…and your customers can watch your video and approve recommended repairs. Your team is notified immediately and can continue working, increasing the number of repair orders your service drive is able to complete.

According to a Google and Critical Mix study, more than 40% of auto service shoppers need reactive versus routine maintenance. Be the trusted source when your customers are in a service pinch.

Key features of CDS for Service:

Workflow designed specifically for service
Role-specific views for each service team
Quote generator for instant RO approvals
Roll-up reports showing analytics and key metrics
Email and text sending for videos and quotes
Leaderboard with insights into top performers

Painless. Powerful. Profitable.

Request a demo

On-Demand Demo for Service Teams

CDS for Service is the ultimate way to upgrade your workflow for faster repair order generation, easy repair recommendation approval, and more service department revenue. Take three and a half minutes to check out our service solution.